There are a number of functions involved in planning and leading the work in our broadcasting studio. These roles range from responsibilities in planning the overall operations and shifts to leading teams of Game Presenters and Shufflers in their daily work to monitoring of the game and performance from the teams and managing the equipment that we use at the tables.
Most roles in this segment requires previous work experience in a relevant field and high level of English. We train each team member on the specific knowledge required for each role, but it is essential that you come with a basic understanding of how we run our studios. Many of our studio management team members therefore started with us as a Game Presenter.
As our studios operate 24/7/365, most of the roles in this category are shift-based.
Key studio management roles include:
OPERATIONS MANAGER – this role is overall responsible for planning and setting the direction a section of the studio operations. The responsibility includes both planning and management of the local business, budgets and staffing. This role reports to Head of Operations, Georgia.
TEAM MANAGER – as a Team Manager, you lead a team of Game Presenters or Shufflers. Your role is to ensure that the team is performing to the expected performance targets and manage their schedule. You will be the main point of contact for the Game Presenter or Shuffler, communicating important company information, helping and guiding them while at work and also developing them in their roles. The teams differ in size. The Team Managers report to Operations Managers.
FLOOR SUPERVISOR – the Floor Supervisor on duty run the work in the studio by ensuring all Game Presenters and Shufflers are on shift and at the tables. You are also responsible for supporting Game Presenters and Shufflers if there are any questions during the shift. Floor Supervisors report to Operations Managers.
TRAINER – our Trainers are part of our Evolution Academy. It is where all new studio team members go to train for the first part of their assignment with us and also where any re-training takes place. Our Trainers support with both game technique training and soft skills training, related to how to present the game and interact with the players while leading the game.
PERFORMANCE ASSESSORS – our Performance Assessors monitor the work by the tables by our Game Presenters and Shufflers to assure all requirements are met in terms of game integrity and player experience. The reports are delivered to the respective Team Manager and form part of the Game Presenter or Shuffler performance evaluation.
SERVICE MANAGER – our Service Managers monitor all tables in operation live and supports the Game Presenters in case of any need while at the table. The job requires attention to detail as the key task for this team is to ensure fair play and that the requirements for game technique are met at all times.
CUSTOMER SUPPORT – Evolution is a business-2-business provider of a plug-in-play solution for online gaming operators which then offer the product to the players. Our Customer Support team is our link to the operators for the on-going player experience. The team helps with information exchange and requests related to the game.
SCHEDULING – this team plans the shifts for all teams and tables. We offer multiple shift options and all the work has to meet the game integrity requirements in terms of random rotation. Hence the work of this team requires a lot of attention to detail and flexibility.
EQUIPMENT MANAGEMENT – this area spans roles with responsibilities in uniform handling for Game Presenters and Shufflers and card counting.