We are hiring: Service support specialist

Medellín, Colombia
Full-time position

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Job Description

Ensure all tables are operational and troubleshoot technical failures.

Handle real-time issues like GP mistakes, software/hardware problems, and critical incidents. Escalate issues to the right department.

Resolve player disputes with Live Support and Casino Support.

Prepare reports related to service support duties.

Maintain a safe and clean gaming floor with no unauthorized personnel.

Manage internal systems (JIRA, TTS, SST, WIKI).

Handle ad-hoc situations to ensure product delivery.

Ensure all operational tables have Games Presenters.

Manage part-time table assignments.

Report GP mistakes, software/hardware issues, and maintain communication with players and licensees about issues and maintenance.

Monitor emails and respond to notifications.

Qualifications

Strong written and verbal communication skills in English (B2)

Required IT knowledge and experience with standard software applications, including MS Office, Windows, etc.

An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities.

An ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the team

Able to resolve interpersonal and interdepartmental issues

Strong teamwork skills followed by a professional

Analytical thinking

An ability to maintain strict confidentiality

Adaptability, flexibility, and mobility

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Additional Information

"Proceso inclusivo y libre de discriminación: En Evolution Development Colombia promovemos la igualdad de oportunidades. Las personas con cualquier tipo de discapacidad pueden postularse en cualquiera de las etapas del proceso, siempre que cumplan los requisitos del cargo. Si requieres ajustes razonables para participar en el proceso (por ejemplo: accesibilidad, intérprete, tiempo adicional, formatos alternativos), por favor indícalo al postularte"

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