Scheduling & Rotations
- Create and maintain shift rotations to ensure adequate coverage.
- Coordinate extra rotations and adjustments as required.
- Manage extended shifts and overtime coverage whilst ensuring fairness and compliance with policies.
Absence & Coverage Management
- Monitor absences, sickness, lateness, and no-shows, ensuring quick response and coverage.
- Update systems and communicate changes to relevant stakeholders.
- Support absence-related ticket handling and ensure accurate documentation.
Operational Monitoring & Support
- Track and manage relevant operational signalling requests within the team’s scope of responsibility.
- Administer daily updates for coverage changes and emergencies.
- Handle Doctor Certificate tickets and related shift administration tasks.
Reporting & Communication
- Prepare and submit the daily shift report with accurate and timely information.
- Escalate urgent issues or other relevant queries to the Team Manager or other relevant stakeholders.
- If / when required, communicate effectively with employees about changes in their rotation or schedule, ensuring excellent customer service and professionalism.
- Collaborate closely with Planning & Scheduling and other teams (e.g., Help Desk, Operations, HR) to ensure smooth workflow.
Continuous Support
- Contribute to process improvements and propose practical solutions.
- Provide general administrative support for shift-related matters as needed.
- Remain flexible to take on additional duties within shift administration and related functions, in line with evolving business needs.