The IT Specialist is responsible for assembling and maintaining in-house technology equipment and studio assets. This includes installing, configuring, diagnosing, repairing, and upgrading all studio hardware, software and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely manner and be able to work alone and in a team environment.
Responsibilities
- Identifies and delivers required hardware and software service levels according to company policies.
- Provides hands-on assistance to the Technical Operations team as needed and relays IT related advice/recommendations.
- Provides training to the Technical Operations Team and other relevant personnel as determined by Management.
- Become highly familiar with all TechOps related gear, components, procedures, nomenclature, systems, etc. and remain up to date on relevant new technologies and developments.
- Installs, configures, tests, maintains, monitors, troubleshoots studio and network hardware, peripheral devices, scanning devices, POE camera equipment, and other products, and associated end user software and networking software products.
- Performs on-site analysis, diagnosis, and resolution of hardware/ software problems for a variety of studio and network devices.
- Assist in the adaptation and incorporation of A/V hardware into studio environments
- Receives and responds to incoming calls, tickets, and/or e-mails regarding hardware problems.
- Documents instances of hardware failure, repair, installation, and removal via ticketing system.
- Replace colleagues during their vacations, sick leave and other absences. Replacement takes place during the working time, and it is not considered as additional work.
- Be aware of and follow regulations (Gaming Regulations, Evolution Policies, Fire Codes, etc.).
- Perform other duties, as asked by the Local Technical Operations Manager or Technical Operations IT Manager North America, which are related to this position
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- Technical Quality Assurance.
- Perform other duties, as asked by the manager, which are related to this position, and which meet the qualification.
- The ability to accurately fulfil the direct management orders and work tasks.
- The ability to work both independently and within a team.