- Familiar with back office system terminology and product configuration logic; responsible for executing system setup tasks accurately according to internal and client requirements.
- Create new client profiles in the backend system by manually setting relevant parameters and product configurations, such as currency types, product rules, platform types, and compliance requirements; update associated documentation and task tracking records.
- Configure different product skins based on client needs, and manually establish corresponding settings.
- Adjust product table parameters based on different currencies, regulations, and internal control requirements.
- Create and manage user groups with specific conditions as required, and maintain user count within each group.
- Handle configuration updates such as table name changes, order adjustments, and table assignment/unassignment; ensure all changes are reflected in the internal knowledge base (Wiki) and task management system (Jira).
- Collaborate closely with departments including Integration, Delivery, QA, Customer Support, Account Management, Compliance, Data, Product, and Development to ensure product setup aligns with all standards and processes.
- Write and maintain internal knowledge base documentation to support operational consistency.
- Respond promptly to new requirements or process updates by adjusting backend settings and updating relevant documentation.
- Provide coverage for team members during their leave to ensure smooth departmental operations.
We are hiring: Back Office Administrator
Job Description
Qualifications
- No specific degree required. However, most team members come from Business or Language-related fields.
1–2 years of work experience is preferred, but we also welcome fresh graduates who are eager to learn and can be easily trained.
No specific industry experience is required.
Soft Skills:
Stable and reliable
Highly organized and detail-oriented
Strong communication and interpersonal skills
A proactive attitude with a willingness to learn
Open to challenges and adaptable to change
A team player who enjoys working with others
Technical Skills:
Basic proficiency in Microsoft Office tools, especially Excel
Familiarity with any task management tools is a plus
No advanced technical skills required beyond basic computer literacy
Additional Information
We offer:
- A key role in launching and managing our first studio in Cebu, Philippines
- Competitive remuneration package
- A unique opportunity to gain extensive hands-on experience
- Professional and personal development opportunities
If you are interested apply by sending in your resume/CV.