Summary
The IT Support Engineer is responsible for proper, high quality and timely execution of their job obligations.
Responsibilities
- First/Second line IT support for company internal users and contractors.
- Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment
- Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
- Managing user device environment using user device management tools.
- Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
- Physical network related tasks (patching, device installation, ports assignment).
- Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
- Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
- Working closely with the facility and security teams to resolve security issues.
- Constant development and improvements of local IT infrastructure.
- Performing other duties, as asked by the manager, which are related to this position.
- Replacing colleagues or direct manager during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.
- Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.
- Accounts management.
- Providing IT assets management according to internal procedures.
- Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.
- Providing accurate service/system metrics data and reporting on service/system availability, capacity and security.
- Timely issues resolution, escalation to third party suppliers and problem analysis and resolution.
- Provisioning system updates and deployments according to respective internal procedures.
- User request fulfilment according to established SLAs.