Position Overview:
As the Operations Manager, you will be at the forefront of our mission to enhance operational efficiency, elevate client satisfaction, and foster a motivated and high-performing team of over 900 employees. Your role will be pivotal in ensuring that our business goals are met while cultivating a positive work environment that supports both individual and collective success.
Key Responsibilities:
- Leadership & Team Management: Lead and mentor a diverse team of 900+ employees, including 20+ direct reports. Develop and implement strategies to enhance team performance, engagement, and professional growth.
- Performance Optimization: Drive operational excellence by setting clear performance targets, monitoring progress, and analyzing key metrics to ensure business objectives are achieved.
- Client Satisfaction: Focus on improving guest experiences through the implementation of best practices, addressing client feedback, and ensuring service excellence..
- Strategic Planning: Collaborate with senior management to develop and execute strategic plans that align with company goals. Adapt strategies as needed to respond to evolving market conditions and business needs.
- Analytical Insights: Utilize data-driven insights to make informed decisions, identify areas for improvement, and implement effective solutions that enhance operational efficiency.
- Employee Engagement: Foster a positive and inclusive work culture that emphasizes employee satisfaction, motivation, and retention. Address and resolve any workplace issues promptly and effectively.
- Innovation & Best Practices: Stay abreast of industry trends and best practices, integrating innovative approaches to continually elevate our service offerings and operational practices.