The Key Account Manager is responsible to acquire, maintain, and optimize business relationships and partnerships to achieve business KPI’s. This will be by building relationships, increasing loyalty, and providing customers with the most relevant, personalized, and rewarding experience in a sustainable way.
- Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives
- Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
- Working closely with internal stakeholders to optimize strategy and ensure KPI targets are met
- Representing the entire range of the Company’s products
- Distributing and presenting information to customers about upcoming game releases and opportunities
- Establishing and maintaining effective key account relationships
- Act as an intermediary between internal departments and customers
- Acting as an escalation point for customers for any issues, and drive resolution action
- Providing root-cause analysis, driving continuous improvement and execution of solutions
- Proactively assessing, clarifying, and validating customer needs on an ongoing basis
- Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.