Responsibilities:
- Manage employees’ monthly shift work - schedule and any changes throughout the month based on business needs by ensuring that all shifts are always covered, and live tables work with no interruptions
- Manage and approve or reject any schedule events (vacations, sick leave, maternity, paternity leaves, etc.), ensure appropriate coverage is in place
- Collaborate with managers on shift in advance in case certain scheduling tasks need to be handled on shift when out of office hours
- Use various internal systems including but not limited to JIRA, WIKI, MS Office and scheduling software NEVOS, etc.
- Ensure that scheduling function KPI targets are achieved – rotation efficiency, overtime, native language coverage, shuffle service coverage, etc.
- Attendance on meetings organized by direct manager or other departments
- Initiate scheduling efficiency changes, implement different procedures to improve schedule management and workflow
- Responsible for specific projects and tasks
- Operate in shifts, answer scheduler phone (call-outs/lateness/other emergencies which can impact the schedule)
- Inform employees about changes in their schedule via phone/emails
- Perform other duties, as asked by the manager, which are related to this position and which meet the qualifications
- Replace colleagues during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work
- Payroll - reporting hours from NEVOS to payroll department
- Attendance Tracking - Accurate records, Distribute Documentation to management Team for Issuance
- Training of new employees or other managers to cover scheduling duties while out office
- Manage planning and forecasting of the staffing levels (leavers and potential drop outs)