- To monitor multiple ticket dashboards;
- To handle end users’ queries on incoming and ensure prompt response;
- To coordinate with other departments, operators, users about any service irregularities or other informational requirements and cooperate with 2nd line Technical Support;
- To sustain discipline in the tickets;
- To verify and ensure the quality of operators’ Live casino service from the end user’s perspective;
- To communicate with operators and handle incoming requests via e-mail and systems trained;
- To perform initial technical game logs investigation basing on the information in Evolution systems;
- To mediate between Technical Department and operators and to keep operators informed about any service irregularities;
- To provide resolutions of the investigated cases to the operators.
We are hiring: Customer Support Specialist
Job Description
Qualifications
- Secondary education;
- For External Candidates 1 year of experience in the Customer Support/Experience field, with a background in customer communication
- For Internal Candidates 6 Months work experience as the Live support specialist; 1 year work experience for Chat Moderators;
- Full Professional Proficiency in English;
- Experience with standard software applications, including MS Office, Windows, etc;
- The ability to accurately fulfil the direct management orders and work tasks;
- The ability to work in a team;
- The ability to work in shifts (including night);
- Detail-oriented;
- Customer-oriented;
- Good communication skills;
- Problem solving skills;
Additional Information
If you are interested, please apply by adding your CV in English until December 22, 2025
The purpose of processing personal data which candidate submits to Evolution Georgia is to manage applications in view of possible pre-selection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.