The Key Account Manager is responsible for acquiring, maintaining and optimising business relationships and partnerships to provide customers with the most relevant, personalised, and rewarding experience in a sustainable way.
Main responsibilities:
- Working closely with internal stakeholders to optimise strategy and ensure KPI are fulfilled.
- Representing the entire range of Evolution's products.
- Distributing and presenting information to customers about upcoming game releases and opportunities.
- Liaising with in-house resources and operators to undertake promotional campaigns fulfillment.
- Keeping close track of the performance of promotional campaigns to identify problems or issues that may arise.
- Establishing and maintaining effective key account relationships.
- Act as an intermediary between internal departments and customers.
- Acting as an escalation point for customers for any issues, and drive resolution action.
- Providing root-cause analysis, driving continuous improvement and execution of solutions.
- Proactively assessing, clarifying, and validating customer needs on an ongoing basis.
- Ensuring the timely and successful delivery of the company's solutions according to customers’ needs and objectives.