We are hiring: Service Support Specialist

Job Description

We’re opening our first studio in Brazil and looking for a Service Support Specialist in São Paulo!

Responsibilities:

Identifying and resolving all operational irregularities due to software issues, or any other reason
Identifying and resolving all real-time incidents relating to all components of operations, including but not limited to hardware, software, and network connectivity
Resolving client disputes
Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary
Recording all events related to major incidents in internal systems and producing post-resolution incident reports.
Manage ad-hoc situations that may occur on the shift appropriately to still be able to deliver all products.
Administrative duties - scheduling, reporting, and organizing the daily processes according to the internal policies and procedures.
Ensure the appropriate number of staff is present for each shift

Good level of both written and spoken English
An ability to make decisions requiring independent judgment and to identify and refer other issues to the proper authorities
Ability to work any type of shift and to work full time and/or shift schedule.
Strong interpersonal skills, soft skills (analytical/ multi-tasking/ high sense of responsibility)
Ability to maintain strict confidentiality, a high sense of urgency, and a result-oriented attitude.
Approachable, energetic, and able to work under pressure.
Good level of computer literacy, more specifically of the Office package

Advantages for the applicants:

We offer: