We are hiring: IT Support Engineer

Cebu City, Philippines
Full-time position

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Job Description

First/Second line IT support for company internal users and contractors.
Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment
Configuring, administering, and updating Windows, MAC, and Linux operating systems on user devices.
Managing user device environment using user device management tools.
Creating and managing user accounts in OKTA, AD, Azure AD, o365, and other systems.
Physical network-related tasks (patching, device installation, ports assignment).
Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
Keeping an inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.
Working closely with the facility and security teams to resolve security issues.
Constant development and improvements of local IT infrastructure.
Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware
Accounts management.
Providing IT assets management according to internal procedures.
Providing service/system operations and regular/ad-hoc maintenance to ensure fulfillment of service availability and security requirements.
Providing accurate service/system metrics data and reporting on service/system availability, capacity, and security.
Timely issues resolution, escalation to third-party suppliers, and problem analysis and resolution.
Provisioning system updates and deployments according to respective internal procedures.
User request fulfillment according to established SLAs.
Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.

Qualifications

Bachelor's degree in Information Technology or a related technical field;
Minimum of 2 years of relevant work experience;
Proficient in English at B2 level or higher (independent user);
Strong knowledge of IT hardware and software systems;
Demonstrates a high level of responsibility and reliability;
Ability to accurately execute tasks and follow management directives;
Capable of working both independently and collaboratively within a team.

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Additional Information

Health insurance;
Outstanding experience in an international environment.

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