We’re preparing to open our first studio in Brazil—and we’re looking for an experienced, hands-on Operations Manager to lead the charge. This is an exciting opportunity for someone who thrives in fast-paced, high-growth environments and knows how to build and optimize operations from the ground up. As the Operations Manager for our São Paulo studio, you’ll be accountable for teams' overall performance and day-to-day operations, ensuring service excellence, process efficiency, and compliance with company standards. You’ll work closely with local and global stakeholders to build high-performing teams, implement scalable systems, and deliver exceptional quality and productivity across the board.
Responsibilities
- Business leadership and direction to operational teams by setting clear expectations, objectives, and priorities to ensure alignment with organizational goals.
- Planning, monitoring, appraising and reviewing job contributions of Team Managers and Specialists involved in Operations Management.
- Orienting, training, supervising and developing studio staff.
- Motivating team and individuals to achieve set targets.
- Daily support, direction and assistance to the subordinates on all areas.
- Ensuring continuous and properly organized communication flow within a team and with other departments.
- Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for the studio staff.
- Analyzing and resolving quality and service issues, identifying trends and recommending system improvements.
- Gathering and analyzing data on studio key performance indicators, preparing action plans for improvements and managing successful execution.
- Execution of Operational Excellence initiatives.
- Initiating projects, following up and keeping track of ongoing projects.
- Preparing monthly Studio performance analysis, presenting to senior business stakeholders.
- Leading Operational Teams and product delivery planning, reviewing and monitoring
- Maintaining relations and communication with Clients and Partners when requested by Commercial teams.
- Forecasting, budgeting and tracking of the operation’s related costs to achieve accuracy of the spending and compliance with the budget.