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Engineering - Evolution Careers Vacancy position

We are hiring: IT Support Engineer

  • Prague, Czechia
  • Full-time position

Job Description

We are seeking an experienced IT Support Specialist to provide comprehensive technical support to our internal users of our brand-new studios in Prague. 

  • First/Second line IT support for company internal users and contractors. 

  • Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment 

  • Configuring, administering, and updating Windows, MAC, and Linux operating systems on user devices. 

  • Managing user device environment using user device management tools. 

  • Creating and managing user accounts in OKTA, AD, Azure AD, o365, and other systems. 

  • Physical network-related tasks (patching, device installation, ports assignment). 

  • Server and network equipment installation and maintenance, cable patching in data centers and server rooms. 

  • Keeping an inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning. 

  • Working closely with the facility and security teams to resolve security issues. 

  • Constant development and improvements of local IT infrastructure. 

  • Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware. 

  • Accounts management. 

  • Providing IT assets management according to internal procedures. 

  • Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements. 

  • Providing accurate service/system metrics data and reporting on service/system availability, capacity, and security. 

  • Timely issues resolution, escalation to third-party suppliers, and problem analysis and resolution. 

  • Provisioning system updates and deployments according to respective internal procedures. 

  • User request fulfilment according to established SLAs. 

Qualifications

  • Secondary (higher, special, etc.) education. 

  • Fluent level of both Czech and English 

  • Fundamental IT skills – hardware, software, OS, applications, networking, security. 

  • At least 2 years’ experience in supporting user IT devices hardware and software. 

  • Customer Service Experience. 

  • Fundamental knowledge of IT procedures and security principles. 

  • Certifications in IT systems administration/support preferred. 

  • Enterprise employment experience preferred. 

Additional Information

What do we offer:

  • Competitive salary 
  • MultiSport card
  • Discounts to Harfa Mall
  • An inclusive and diverse workplace with like-minded colleagues
  • Fully equipped kitchen areas with free coffee and tea, fruits
  • Career growth opportunities
  • Access to Bookboon.com e-library with 1000s of e-books, online courses, virtual classrooms and audio learnings