We are seeking an experienced IT Support Specialist to provide comprehensive technical support to our internal users of our brand-new studios in Prague.
First/Second line IT support for company internal users and contractors.
Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment
Configuring, administering, and updating Windows, MAC, and Linux operating systems on user devices.
Managing user device environment using user device management tools.
Creating and managing user accounts in OKTA, AD, Azure AD, o365, and other systems.
Physical network-related tasks (patching, device installation, ports assignment).
Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
Keeping an inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.
Working closely with the facility and security teams to resolve security issues.
Constant development and improvements of local IT infrastructure.
Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.
Accounts management.
Providing IT assets management according to internal procedures.
Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.
Providing accurate service/system metrics data and reporting on service/system availability, capacity, and security.
Timely issues resolution, escalation to third-party suppliers, and problem analysis and resolution.
Provisioning system updates and deployments according to respective internal procedures.
User request fulfilment according to established SLAs.