Are you ready to take the next step in YOUR CAREER?

View more jobs
Studio Operations - Evolution Careers Vacancy position

We are hiring: Customer Support Agent French Speaking

  • St. Julian's, Malta
  • Full-time position

Job Description

We are looking for a customer service oriented person who will ensure that a high level of service support is provided to Evolution Gaming clients and end-users, after being provided with a relevant training.

  • Monitoring and providing assistance in both Live Chat and ticketing system
  • Performing technical investigations of various queries
  • Identifying and escalating priority issues
  • Coordinating case resolution between internal teams
  • Multitasking according to daily priorities
  • Resolving requests received from clients and end-users

Qualifications

 

  • Excellent customer service orientation and communication skills
  • Experience in providing customer support service (recommendable)
  • Excellent English skills both spoken and written (C1)
  • Excellent French skills both spoken and written
  • Good time management skills
  • Stress tolerance and attention to details
  • High level of self-confidence and ability to make decisions independently
  • Any additional language (Turkish, German, Dutch) will be a huge advantage

 

Additional Information

All your information will be kept confidential according to EEO guidelines.